FAQ

Q1. While using Skype or MSN messenger software for voice conversation:

• There is no dial tone after pressing the dial key.
• I cannot hear the other party on my USB phone.
• I hear the other party on my PC’s sound card (or another USB speaker) instead of the USB phone.
• The other party cannot hear me.

A1. Make sure your software is configured to use USB phone as the audio in/out device.
In Skype window, click Tools > Options > Sound Devices. Make sure the Audio In (microphone) and Audio Out (speaker) and are correctly configured to use USB Audio Device, i.e., the USB phone.
In MSN Messenger
In MSN Messenger window, click Tools > Audio/Video Tuning Wizard and proceed as prompted. When the following screen pops up, make sure the microphone and speaker are correctly.

Q2. When using the USB phone, the other party cannot hear my voice. (I’ve verified that the USB phone is set as the microphone device in Skype.)

A2. It may be that the USB phone’s microphone function is mute in Windows. Make sure the microphone is not set to mute in Windows.
1. Under Control Panel, double-click the Sounds and Audio Devices (or Sounds and Multimedia) icon and then click the Audio tab.
2. Select the USB phone as the recording device and click Volume.
3. Use mouse to drag the slider up to cancel the mute status.

Q3. While using the USB phone to make/answer a call in Skype, can I still play music by my PC’s sound card or USB speaker?

A3. Yes. Just set your sound card as the playback device in Windows.
1. Under Control Panel, double-click the Sounds and Audio Devices (or Sounds and Multimedia) icon and then click the Audio tab.
2. Select the sound card or USB speaker as the sound playback device.

Q4. After I connect the USB phone, I cannot play music from my USB speaker. I un-plug the USB phone and the problem persists.

A4. When the USB phone is connected for the first time, Windows will reset its audio settings to use the USB phone as the over all audio in/out device. In this situation, you can manually specify a preferred music playback device, e.g., your sound card or USB speaker while at the same time still use the USB phone as audio in/out device in Skype.
To specify a sound playback device in Windows, go to Control Panel > Sounds and Audio Devices (or Sounds and Multimedia) > Audio and select a desired device in the Sound playback section.
Other Problems

 

Q5. In Skype window, I’ve changed the sound alert to use a preferred wav file for an incoming call. But when USB phone is ringing on an incoming a call, it still uses the phone’s ring tone.

A5. Note that the ring tone is controlled on the device side while sound alerts on Skype side. When receiving a call, both ring tone and sound alert could be heard. The ring tone is heard from the buzzer (on the USB phone’s back) and is much louder. Your customized sound alert is heard from the phone’s receiver.

Q4. I cannot use the USB phone with Skype in Windows 98/ME.
A4. Skype doesn’t support Windows 98/ME. To use the USB phone with Skype under Windows, you should be under Windows 2000/XP. For the information on compatible operating system and system requirements, please visit the Skype website.